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30 Days Returns Policy
So you have 6,000 thoughts per day on average and we were lucky to be one of them!
Seriously though, we get it, things happen and you just want some confidence in a simple solution to return your Crockd products for an exchange or refund - we've got you.
We're happy to facilitate a return and exchange or refund for new, unused Crockd products sent back in original packaging within 30 days of receiving your original order.
What's The Process?
- You fill out the request form
- Crockd reviews, approves, sends a shipping label
- You post it, we ship a new order or refund
Please note, any shipping fees paid with your order will not be refunded or used as value for exchange. You may be asked by our team to provide personal details for returns or exchanges and if the criteria listed above is not me we reserve the right to refuse your request.
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What happens if there's an issue with my package when received?
We do guarantee our products come to you in the best condition so if something’s not right email us within 7 days at hi@crockd.com, with photos of the item(s) and packaging /proof of purchase - our care team will sort you out!