Gifting has never been easier
Perfect if you're short on time or are unable to deliver your gift yourself. Enter your message and select when to send it.
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How do I track my order?
Thatâs a great question. You should have received a tracking link via email within 24 hours of placing your order (on a weekday). If you havenât - email hi@crockd.com and ask what the heck is going on!
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How much does shipping cost?
Donât you hate it when you get all the way to the end of checking out and then you get smacked by some ridiculous shipping cost? So do we, thatâs why our Pottery Kit & Paint n' Pot Kit pricing reflects the total of each item, including shipping. If you're looking for clay or paint refills or any other products, we have free shipping over $50 for anywhere in AUS!
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Why canât I select my country when checking out?
We are on a mission to craft as many conversations as we can all around the world, if you canât select your country, this means we donât ship there (yet)... Send us an email - hi@crockd.com and weâll see what we can do.
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My shipping status says delivered but I canât find my order?
Yea we get it, this definitely happens, stolen and missing packages suck. We donât want to be like one of those other brands that say âoh well, it's your issueâ. So, hereâs what we can doâŚ
If our couriers show that the package has been delivered but you canât find it... We can send you out a new one. Youâve just got to help us out with some of the costs.
Weâll cover 50% of the order value if you cover the other 50% - howâs that sound? Just email hi@crockd.com and we can get it sorted for you.
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Eeek, I used the wrong shipping address.
If youâve somehow given us the wrong address (dw weâve done it heaps of times) hereâs what we can doâŚ
⢠If we havenât sent your order yet, email us at hi@crockd.com with the correct address. We can update your address and your order, no problemo.
⢠If weâve already sent it and youâve got the tracking link, unfortunately, we canât do much. Your best bet is to try calling the courier company (deets on the tracking email) and get your order redirected to the correct address.
⢠Failing that and if your order is returned to us, we charge $30 to send a brand spankin new kit out to you. This just helps cover the costs associated with it all. Painful, we know but it has to be done.
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I want to cancel my order.
You wot?! If for some crazy reason, you need to cancel your order and as long as we havenât sent your order out, we can give you a full refund. We get it, things happen, stuff comes up - all good. Just email us at hi@crockd.com and let us know.
If weâve already sent the order out and youâve got a tracking number, unfortunately, we canât do much about it. We canât cancel it or refund you. Youâre just going to have to schedule that date night with your friends, family and lovers.
If we've sent it out and it's undelivered for some reason (wrong address etc) and you still want to cancel, we will refund you the full amount less shipping of $15.Â
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How long does delivery take?
All delivery estimates are given at the time of purchase during checkout.
We do our best to work with our amazing courier team to get everything out to you Crockers as quickly as we can.
Usually, this is all within a week. Unless you live in someplace, in the middle of nowhere... In which case, give us a few extra days will ya.
If delivery estimates are exceeded or your package is taking its sweet ass time, let us know. We will track it down, give it a pep talk and have it on its way to you in no time. Email hi@crockd.com.
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When will my order be sent?
Crockd HQ (and our beloved couriers) donât operate over the weekend or on public holidays. Why? Cause our lil clay hands need some âme timeâ too gosh dangit. But dw, we promise we will get your order out within 24 hours Monday through Friyay.
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I changed my mind I want to return my kit.
Surely not... We are going to be straight up with you, we go to a ton of effort to ensure our kits reach you in tip-top condition. Often when items are returned to us theyâve had a bit of a rough journey and we canât re-purpose them. Because of this, we donât do âChange of Mindâ returns.
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My order looks a bit funky?
OMG! How the heck did that happen. Look, it doesnât happen very often but sometimes we stuff up or the couriers like to play handball with your kitâŚ
If youâve received something thatâs completely different to what you expected or your kit is heavily damaged, then just hit us up at hi@crockd.com with a photo and we will get it all sorted for you ASAP.
We will cry a little, hug each other, cry some more and then send you out a brand new kit express, on us.
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Can I ship to my Postal Box?
Unfortunately, we canât ship to a PO Box unless you live in the following countries.
- Australia (PO Box Approved)
Donât ask us why, because we have no idea why couriers canât deliver there. Crazy right?
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Can I ship to a military address?
Itâs a bit like PO Boxes - crazy that everyone canât deliver to these. Unfortunately, that means we canât either. We are working on a solution because everyone should have the ability to get Crockd up - including our military personnel.
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Do I need to worry about duties and taxes?
Taxes shmaxes, dw, buying a Crockd kit should be fun and not feel like youâre studying tax law at uni. If you're needing your parcel sent somewhere in the world we can help you find the costs and get it all paid in one go so you don't have to worry about a thing when it reaches you. Email us at hi@crockd.com.
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Everything Else...
Email us at hi@crockd.com.
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