Frequently Asked Questions

Frequently asked questions

😬 Can I return my kit?
Sadly we don't offer refunds or returns once your product has been dispatched - and that's not cause' we're A-holes... Crockd kits are heavy beasts. That means they're expensive and delicate to ship. Usually only surviving a one-way-trip. If you change your mind, we 100% recommend the ol' 're-gift' trick. Your mother-in-law would love this...
📬 When will my kit arrive?
Order before 12pm and your kit will be signed, sealed and almost delivered. If you live in the Western / Eastern states of the US your kit should be with you in 1-2 days with standard shipping. with our standard shipping. Just can’t wait? Choose Express Post at checkout and get your kit faster.
🥲 What if I suck?
You probably will... but we sucked at first too. Consider Crockd as 'craft kits for dummies'. We make the process of creating so bloody easy, you'll feel like a genius by the end of your crafternoon.

🤷‍♀️ What type of clay is it?
We're super proud of our Crockd clay. It's taken us a couple of years to develop a hybrid hand-building clay that can be air dried, or fired at cone 6 temps at a kiln. Drying and firing instructions are included inside your kit.
👯‍♂️ How much clay is included?
All Crockd kits are designed to be shared. One kit includes enough clay to make over 4 things (2kgs). You'll also get an instruction booklet with step-by-step instructions for over 10 pieces.
💧 How do I make it waterproof?
If you want to pour liquids (drinks, water for flowers etc) into your creations then you need to have them fired at your local kiln.
If you're happy for them to be 'water resistant' (not food safe) grab our paint kit, which comes with a sealant!

🌬 Can I air dry this clay?
Indeedily doodily you can!
Simply leave your creation to air dry for 24 hours, then paint and seal it with our Acrylic paint set. If you're feeling super artsy, give the paint pens a go too!
Your instruction booklet includes a bunch of vessels perfect for air drying.
🙏 How long will the clay last?
We pack our clay in biodegradable plastic (yay!), so its lifespan is just over 4 months once it reaches your hot little hands.
If you want to preserve your moist bags of crock, we recommend taking the clay blocks out, wrapping them in saran wrap, then popping them back inside their bags.
💫 How do I get the speckled look?
Our clay has a natural iron fleck! *ooooh so pretty!*
This means, once fired in a kiln, the speckles naturally come through. The hotter the kiln the more prominent the speckles.
Keen to get the look without a kiln? Here’s a handy tutorial on how to speckle air dry clay.

🎨 Can I put acrylic paint in a kiln?
AB-SO-LUTE-LY NOT!
If you're planning on getting your pieces fired and glazed at a kiln they need to be BUTT NAKED before they get there.
✍️ How do I re-soften my paint pens?
Your paint pens are just like brushes. Leftover paint can make them go hard.
Simply dip them in some water, and squiggle away!
💧 Are they waterproof?
Acrylic paints are water resistant, not waterproof — kinda like your smartphone.
If you immerse them in water for too long, they will return to their earthly state.

💃 Where do I input multi addresses?
Make sure you have selected 'multi addresses' for your group order.
You’ll then be emailed an address template immediately after purchasing. Easy peasy!
🎤 Do I need a virtual host?
Our kits have been designed to be self paced for small and big groups.
If you're hosting an event for 10 people or less you can totally do it without us.
👨‍👨‍👧 Is this family friendly?
Crockd kits are the most inclusive hands-on experiences.
They're not bound to any genders, they don't play into any weird stereotypes, and they're kid friendly too!

Reach out to us at hi@crockd.com and we’ll do our very best to answer it.