Frequently Asked Questions

Getting Crockd up is easy az - we promise!
But if you're a clay virgin then you're gonna have some questions...
 

What type of clay is in the kits?

We're a sucker for all types of clay. So we're constantly experimenting to find the best fit! 

Inside each kit you will find detailed firing instructions. Take a pic of this and show the kiln when you're ready to get blazed!

**If you ordered before Friday 24th July 2020, then your clay is Mid Fire 33, earthenware.**

Can I fire the clay at home?

Unfortunately not, you can't. . 

Clay that is to be used for holding food or liquid needs to be fired at over 1,000 degrees. 

We will literally give someone $1 million when they figure out how to fire earth clay in their home ovens tho so...

How much does it cost to fire & glaze my work?

If you end up making something that you want to treasure forever then you have the option of taking it to a local studio to waterproof & seal your work.

Consider Crockd the Cupid of clay studios and clay-makers - We want you guys to get connected without us taking any kind of commission on this.

This means that every kiln sets their own prices. You can expect to pay roughly $10-$25 for the firing & glazing of four small creations.

How long can I leave my creations before firing them?

For like EVER. Seriously.

You can leave them on your shelves for years. Just brush the dust off before you fire them!

You must leave them for at least 10 days to dry before you take them to a kiln though. Especially if they're quite thick!

 

How long does shipping take?

Our free shipping option usually takes about 2-5 days. Express (only $10 extra) is about 1-3 days, depending on where you're located!

 

Where is my closest kiln?

We are ALWAYS looking to find more Kilns, we've been compiling a list here.

However, always be sure to call or email them first before dropping in.

 

How do I glaze my work?

Firstly, your work needs to be bisque fired before it's glazed. Our clay works with pretty much any glaze, all you need to know is that the speckles will naturally come through once your work has had it's final firing. 

We love a simple white or clear glaze, but it's totally up to you! Make sure you apply 3 coats of glaze to your creations!

Where do I choose the colour?

Your Kiln homies will help you choose your glaze of glory.

 

Can I eat it?

What the heck! No. 

But seriously, if you're getting messy with little ones make sure they don't try and eat the clay as it contains some harmful particles.

 

Can I come over soon?

No?

 

Do you like small chickens wearing Mexican hats?

I mean, the thought doesn't offend me.

 

If you can't see your question here, please slide into our DMs on insta, or shoot us a line at hi@crockd.com.au 

🎉 Faqs, #facts and f-ups - answered here!

Crockd Studios @ Neutral Bay

classes & events faqs

Read this first 👋

We have a whole dedicated FAQ section on each studio classes page. It will give you details about class styles, drinks, what to wear, fired pieces and so much more. Check them out here - pottery: make a mug

When will my pieces be ready to glaze?

You'll get an email from us once your pieces are ready to be glazed!

Your crockery takes around 4-6 weeks to be bisque fired (first fire!) Then you will be invited back to glaze it.

Then it will go into the kiln for one final fire.

The entire process is around 8 weeks.

When can I collect my crockery?

The entire process is around 8 weeks! So once your work has had it's final glaze fire, it will be ready for collection.

Use our 'Google Business Hours' for your pick up times!

Can I bring snacks into the studio? 🍟

Unless you have booked a private event, then sadly no :(

In private events we can safely separate snacks from your clay station, but this isn't possible for public workshops.

So come with a full belly!

I don't drink - What are my options? 🍷

Every workshop comes with a range of delicious sugar free non-alcoholic cocktails.

Ps, your ticket price can't be changed if you're a drinker or not - our refreshments are more of a 'cherry on top' kinda thing...

Do you host private events?

Totally! We love hosting and for all different types of events. Our space caters perfectly for teams, friend groups, birthdays, hens parties and pretty much any other reason to celebrate.

Check our private event page for more details and book in your date.

General Questions

Shipping & Returns

When will my kit arrive?


USA: 

  • Shipped same day up to 12pm (Mon-Fri) from CA
  • Standard (3-7 business days)
  • Express (2 business days)
International:
  • Shipped same day up to 3pm AEST (Mon-Fri) 
  • Express (2-5 business days)
  • Duties & Taxes Paid by Crockd
  • Some orders may require extra time to pass customs clearance

Can I return my kit?

So you have 6,000 thoughts per day on average and we were lucky to be one of them!

Seriously though, we get it, things happen and you just want some confidence in a simple solution to return your Crockd products for an exchange or refund - we've got you. 

We're happy to facilitate a return and exchange or refund for new, unused Crockd products sent back in original packaging within 30 days of receiving your original order.

What's The Process?

  1. You fill out the request form
  2. Crockd reviews, approves, sends a shipping label
  3. You post it, we ship a new order or refund

Please note, any shipping fees paid with your order will not be refunded or used as value for exchange. You may be asked by our team to provide personal details for returns or exchanges and if the criteria listed above is not me we reserve the right to refuse your request. 

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What happens if there's an issue with my package when received?
We do guarantee our products come to you in the best condition so if something’s not right email us within 7 days at hi@crockd.com, with photos of the item(s) and packaging /proof of purchase - our care team will sort you out!

 

But, what if I suck?

You probably will... but we sucked at first too. Consider Crockd as 'craft kits for dummies'. We make the process of creating so bloody easy, you'll feel like a genius by the end of your crafternoon.

About Crockd Clay

Pottery faqs

What type of clay is it?

We're super proud of our Crockd clay. It's taken us a couple of years to develop a hybrid hand-building clay that can be air dried, or fired at cone 6 temps at a kiln. Drying and firing instructions are included inside your kit.

How much clay is included?

All Crockd kits are designed to be shared. That’s why one kit includes enough clay to make over 4 things (close to 2kg). You'll also get an instruction booklet with step-by-step instructions for over 10 pieces.

How do I make it waterproof?

If you want to pour liquids (drinks, water for flowers etc) into your creations then you need to have them fired at your local kiln.

If you're happy for them to be 'water resistant' (not food safe) grab our paint kit, which comes with a sealant!

Can I air dry this clay?

Indeedily doodily you can! 

Simply leave your creation to air dry for 24 hours, then paint and seal it with our Acrylic paint set. If you're feeling super artsy, give the paint pens a go too!

Your instruction booklet includes a bunch of vessels perfect for air drying.

How long will the clay last?

We pack our clay in biodegradable plastic (yay!), so its lifespan is just over 4 months once it reaches your hot little hands. 

If you want to preserve your moist bags of crock, we recommend taking the clay blocks out, wrapping them in cling wrap, then popping them back inside their bags.

How do I get the speckled look?

Our clay has a natural iron fleck! *ooooh so pretty!* 

This means, once fired in a kiln, the speckles naturally come through. The hotter the kiln the more prominent the speckles. 

Keen to get the look without a kiln? Here’s a handy tutorial on how to speckle air dry clay.

Is this air dry or ceramic clay?

It's both! Ahhhmazing right?

Our specifically engineered hybrid formula means that Crockd Clay can be left to air dry or taken to your local kiln to become ceramic. So fancy! So fuss-free!

👇 How do I air dry then?
Grab one of our Crockd - Paint Sets. They include everything you need to paint and make your clay creations water-resistant.

👇 How do I make my piece waterproof?
You've got to find your local kiln and ask them to look after you. This will make it waterproof and food safe. Don't worry - we include all the detailed instructions inside your kit (it’s super easy).

Is is safe to work with clay?

Clay dust is harmful - and that's no joke.

Keep your clay (and your station moist). When your clay starts to dry safety precautions need to be taken.

Always thoroughly keep your station clean. Never eat with your hands while working with clay.

PAINT N' POT & PAINT BY NUMBERS KITS

painting kit faqs

How fast does the paint dry?

The key is multiple thin layers! Our paint is super-fast drying, it'll dry almost instantly if it's thin. If you whack loads of paint on your brush and apply the paint very thick, it may take a little longer to dry.

If the urge to go thick was too strong, don't worry. You can grab a hair dryer and dry it off quicker.

Paint n' Pot: What is the difference between the two editions?

Two different design instructions really, but don't stress if you're not sure which one to get - the pot is a blank slate so you can do literally any design you please!

We've got a ton of other inspo on youtube too 👉 check it out Painting Tutorials - On Planters

Paint n' Pot: wondering the dimensions of the pots?

We have you covered with 2 sizes that are perfect for anywhere in your home!

👉Medium Pot Diameter: 15.5cm
👉Large Pot Diameter: 18cm

Paint by Numbers: How does it work?

Choose your canvas, take our special Personality Quiz to find your unique ‘type’ and colour palette, then get stuck into painting… it’s truly such a relaxing way to spend your crafternoon.

👉 Choose Your A3 Canvas Design: Currently we have 4 designs to choose from
👉 Take our Personality Quiz: A QR code is included in the kit
👉 Paint By Numbers:  Use your numbered guide and match it with your unique color palette once you complete the quiz.

Paint by Numbers: Do I have to take the quiz?

Technically no, but I mean, why would you not?! We give you a sweet little surprise at the end of the quiz, so even if you don't use the personalised color pallet, it is a loads of fun to do. 

Acrylic Paint Sets & Co

Paints & pens faq

Can I put acrylic paint in a kiln?

AB-SO-LUTE-LY NOT!

If you're planning on getting your pieces fired and glazed at a kiln they need to be BUTT NAKED before they get there.

How do I re-soften my paint pens?

Your paint pens are just like brushes. Leftover paint can make them go hard. 

Simply dip them in some water, and squiggle away! You can also try nail polish remover on the tips, works like a charm!

We've also included two-spare nibs in your pack so you can change them once they've reached the end of their tether!

Are they waterproof?

Acrylic paints are water resistant, not waterproof — kinda like your smartphone. 

If you immerse them in water for too long, they will return to their earthly state.

How fast does the paint dry?

The key is multiple thin layers! Our paint is super-fast drying, it'll dry almost instantly if it's thin. If you whack loads of paint on your brush and apply the paint very thick, it may take a little longer to dry.

If the urge to go thick was too strong, don't worry. You can grab a hair dryer and dry it off quicker.

What can I use the paint pens on?

Almost anything! Except maybe the dog. But finished ceramics, paper, fabric, furniture, and your latest air-dried clay creation all make fantastic canvases. 

Paint pens are perfect for everyday doodlers, avid journal folk, and wannabe illustrators alike. If you’ve got something to draw on, these are for you.

Team Events & Workshops

Group Orders Faqs

Where do I input multi addresses?

Make sure you have selected 'multi addresses' for your group order. 

You’ll then be emailed an address template immediately after purchasing. Easy peasy!

Do I need a virtual host?

Our kits have been designed to be self paced for small and big groups. 

If you're hosting an event for 10 people or less you can totally do it without us.

Is this family friendly?

Crockd kits are the most inclusive hands-on experiences. 

They're not bound to any genders, they don't play into any weird stereotypes, and they're kid friendly too!

Didn’t find the answer to your questions above?

Reach out to us at hi@crockd.com and we’ll do our very best to answer it.